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Unable to Buy Games on PSN or Extend PS+

• Thread starter TiG
• Start date Oct 31, 2017

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Y'all should upgrade or apply an alternative browser.

• #1

Solution needed - persistent PSN fault prevents me from buying games or extending my PS Plus members.

"We've encountered an error while processing your society. Your transaction has not been completed. Please effort again subsequently."

I tin't buy annihilation without getting this mistake, whether I'm on the PS4 itself, the phone app, the browser shop, etc... Tried in the morning before work. Error. Tried at dejeuner. Mistake. Tried later work. Mistake. Tried at 4:thirty in the morning when I was upwardly with our 6-week old...Error.

I tried two separate credit cards, both of which piece of work with every other store out there - Steam, Xbox Live, BestBuy, etc... and get this error message. I tried switching to PayPal - got it to piece of work once by using the browser store and bought NHL 18 that fashion a couple weeks ago. That payment method won't work anymore.

Sony support was zero help. I searched the outcome and tried all kinds of 'this might work' remedies from around the Net, including waiting 24/48/72 hours between attempts, trying different browsers, and even trying dissimilar network providers.

My PS Plus ran out because I couldn't extend it. I could take gone to buy a menu at the store, but what'southward the point of having it if I can't purchase games? I'm not willing to load up my wallet using cards just for the privilege of giving them money, I can buy games on other platforms instead - where my credit cards/PayPal business relationship work as payment - and I don't have to acquit an excess residue waiting for the next purchase.

Requested by AntiMacro
Come across Adopt-a-User

• #2

Be willing to buy cards from amazon.

• #3

Evidently this happens when Sony'southward address verification fails.

Y'all should wait 24 hours before trying once again.

Also information technology'south just easier to purchase PSN cards off Amazon/GameStop/Best Buy/wherever.

• #4

Last time it happened for me, my billing address was not the same as the ane attached to my credit card.
It was something like a word not beginning past a capital letter or a infinite that was not in my CC address.
PSN is non the only place that did that to me though.

Have you tried correcting that ?
Brand sure yous don't try more 5 times per day. There is a silent "ban" that is non announced anywhere and forbid yous to retry before 48h at to the lowest degree.

Check with your bank as well, Sony only send the need for accuse, high chances are it's you depository financial institution refusing the charge and they know why it has been refused.

• #5

This happens to me from time to time, seemingly random.

• #six

This happened to me. Billing address wasn't correct because I had moved.

• #7

This happens to me all the time. At this point I buy credit from Amazon.

• #8

As I said in the original post - I've waited 24 hours. I've also waited 48 hours and 72 hours...didn't affair.

The CC info is all correct. PayPal is as well, and PayPal doesn't turn down charges for Anything.

Why should I have to jump through hoops to spend coin in their store? My payment options work everywhere else...why shouldn't they gear up their shit?

• #9

Can't utilise PayPal any more than due to this error so I go PSN cards now.

• #11

I did that, they had no answer. Terrible customer service also, basically a "Nada shows as a problem with your account from this terminate. Is there anything else?" and no willingness to look into it whatsoever farther.

If it was only me, I could see being that dismissive. In that location'southward a lot of usa out there who can't use credit cards/paypal for some reason.

• #12

Did you lot go an mistake lawmaking with the message by gamble?Also, have you lot merely tried on a PS4 or take you lot also attempted information technology with the site and/or mobile app? I demand to learn to read the whole OP...

• #13

Even when the address in the account and address on the carte are the aforementioned, this tin can sometimes happen when Sony can't process your address. It can happen when you lot've moved into a new apartment or home in a newly built building/housing community or some other holding that doesn't have public access (think places that Google cars tin can't map for case).

• #14

No error bulletin that I can recall. Allow me try to buy something and I'll bank check...

"We've encountered an fault while processing your gild. The transaction has not been completed. Delight try again later."

No error code. That was the issue for Sony support as well. If at that place'southward no error code for them to cheque their FAQ for, they're screwed.

Even when the address in the business relationship and address on the carte du jour are the same, this tin sometimes happen when Sony can't process your address. It can happen when you've moved into a new flat or home in a newly built building/housing community or some other belongings that doesn't accept public admission (think places that Google cars can't map for case).

I've lived hither for a decade and information technology'southward worked fine until very recently. Nothing has inverse that I can retrieve of - haven't had to renew cards, etc...

• #15

Has information technology only been an issue since they brought in two pace verification? I've recently had some issues ownership things on my PC browser if I haven't logged out and back in with 2 step for a while.

• #16

I have the aforementioned problem time to time, I even miss a sale for this, equally I did not want to left the remaining money on my wallet, I refused to buy a PSN card. Of course on those situations that seems to be the only solution, although I found weird that not fifty-fifty Paypal seems to work when that bulletin appears. I likewise institute weird that I could pre-lodge Horizon Zero Dawn's DLC simply and so I could not buy annihilation else.

Has it just been an result since they brought in ii pace verification? I've recently had some bug buying things on my PC browser if I oasis't logged out and back in with ii step for a while.

No, this problem exists since way before that. And is not related to the platform used to access the store, when that problem appears the account afflicted cannot buy anything directly from PSN. I believe that this is a glitch in their transaction system.

• #17

I take 2 cards and I have never once been able to buy anything on PSN with them. I tin use them on any other site just fine. I've always had to go to amazon and buy cards then enter the number in. Information technology'due south super fucking irritating at this signal and it stops me from buying games sometimes because I merely tin't exist bothered.

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Source: https://www.resetera.com/threads/unable-to-buy-games-on-psn-or-extend-ps.2948/

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